FAQ

Frequently Asked Questions
  • What does the year behind the car on the website mean? Is it a used car?

    The year following the title of the car represents the version year of the car, not its production year. All the cars listed on our website are brand new. However, if you are interested in purchasing a used car, you can also contact us, and we can search for a used car source according to your requirements.

  • Why did I leave my contact information but no one contacted me?

    Firstly, ensure that the information you provided is correct. Secondly, it might be because the phone number you provided lacks the country code, making it difficult for us to find you on WhatsApp, as we primarily communicate through WhatsApp. Lastly, due to the time difference, we might have been off duty, but we will reply to your message as soon as we are back at work.

  • What are the steps required to import cars from China?

    Importing cars from China requires five steps: finding suppliers, negotiating, signing contracts, handling import procedures, and arranging transportation.

  • Why are some hybrid cars classified as electric cars and some as gasoline cars?

    We base it on China’s definition standards. In China, only those with a pure electric cruising range of 60KM or more are defined as electric vehicles and get the electric vehicle license plate. Therefore, hybrid vehicles with a pure electric range of less than 60KM are classified as gasoline vehicles.

  • Why import electric cars from China?

    Because China’s electric cars are relatively cheap, have advanced battery technology, a wide range of brands to choose from, and government policy support, you can get the most suitable electric cars.

  • Why are electric cars cheaper in China?

    China’s electric cars have lower production costs, are supported by government policies, have many brands, and are fiercely competitive in the market, resulting in relatively low prices.

  • What is the battery technology of Chinese electric cars like?

    China’s electric car battery technology is at the world’s leading level and has many advantages such as technological innovation, cost competitiveness, and supply chain advantages.

  • What are the well-known electric car brands in China?

    Zeekr, BYD, Li Auto, Voyah, Jetour, Avatr, etc. are all famous car brands in China.

  • Are Chinese electric cars reliable?

    Yes, China’s electric vehicle industry is currently the world’s leader. There are many reliable brands and models to choose from.

  • Who are the reliable Chinese EV exporters?

    We are one of the top five car dealer teams in China and have experience working with dealers all over the world.

  • Where to find the best supply of Chinese cars?

    We work closely with dealers and car manufacturers in various cities in China and can find the best prices and products for you.

  • How do you determine the price of a car?

    We select the source of the car by comparing the quotes from different dealers and considering the car’s condition and market conditions. Ensure to provide you with the most competitive price.

  • What are the components of the cost of purchasing an imported car?

    Typically includes: vehicle cost, duties and taxes, freight, insurance, destination service fees and other miscellaneous charges. But don’t worry, we will provide the best price.

  • Do you have the qualifications to export cars?

    Yes, we have automobile export qualifications and can provide you with one-stop car purchasing services.

  • Can I import cars to Ethiopia?

    Yes, we have a vast supply of goods and rich experience in automobile export, and can meet your various requirements.

  • Can I buy new imported car parts if they break?

    Yes, we also provide auto parts sales and export services.

  • After purchasing a car, how long does it usually take to go through the export procedures?

    After purchasing the car, we need to go to the vehicle management office for inspection, apply for export license, customs declaration and other processes, which generally takes 15 to 20 working days.

  • What can I pay attention to when inspecting a car to determine whether there is a problem?

    You can check whether there is a problem by checking the vehicle configuration, vin number, tire production date, vehicle nameplate, vehicle tools, etc.

  • What types of car keys are there?

    Generally divided into remote control keys and mechanical keys. Among them, remote control keys include infrared remote control keys and smart remote control keys.

  • If the smart remote control key is lost, can I get a new one?

    After the car is exported, the smart remote control key cannot be reissued in a foreign country. The car needs to be returned to China to be equipped with a new smart remote control key, so it is recommended to keep your keys properly.

  • What are the transportation methods for automobile export?

    There are generally three modes of transportation, namely ship transportation, truck transportation and train transportation.

  • What are the export transportation methods for electric cars?

    The export transportation of cars mainly includes the following methods: Ro-Ro transportation, car container transportation, and frame-based transportation. (Click here for a more detailed explanation)

  • What is the safest way to transport cars for export?

    Transportation via ro-ro ship is the safest. However, because this mode of transportation has many limiting factors, it is necessary to decide whether to use this method based on the actual situation.

  • How are the prices on your website converted from CNY to USD?

    The prices marked on our website are calculated based on the CNY to USD exchange rate of 7.2.

  • What is the official starting price?

    Since there are multiple versions of each car, the price we show is the lowest one among the official guide prices. The actual price may fluctuate due to factors such as policies, official discounts, and different versions purchased. You can contact us to inquire about the latest quotation, and we will provide you with the most competitive price currently.

  • What kind of trade modes are expexcted?

    We work very closely with Sinosure to provide flexible trade options including OA,LC etc.

  • What kind of trade modes are expected?

    We work very closely with Sinosure to provide flexible trade options including OA, LC, etc.

  • How many delivery options are available? What is the delivery cost estimation?

    Through our global network, 311auto will deliver the vehicle to the designated wholesaler at a very attractive cost. You may consider whether to pick the quickest or most cost-effective solution based on your own needs.